IT Support Analyst with German and English

GERMAN speaker and looking for a job? Explore our career opportunities!

Imagine a day at Stefanini - Take a look!
·          Providing technical support to clients;
·          Solving various technical issues such as: VPN troubleshooting, configuring IPad and IPhone applications, MS Outlook troubleshooting;
·          Logging remotely to client’s computer and help them solve software issues;
·          Processing technical issues into the ticketing system;
·          Troubleshooting hardware, software and network related issues;
·          Escalating problems to the next level of support when necessary.
Working hours
·          Flexible schedule.

·          Work from your own home. We will provide the necessary tools and trainings so you can perform your job in the finest conditions.

Your path to success requires:

·          GERMAN and ENGLISH knowledge – at least medium level;
·          Previous successful customer service experience is considered an advantage;
·          Strong written and oral communication skills;
·          Able to communicate with the customers in a non-technical manner;

You will be awarded for your success with:

·          Attractive salary package;  
·          Contract for unlimited period of time;
·          Expanding your IT know-how in different specialized software and applications;
·          Developing IT skills through troubleshooting various technical issues;
·          IT and Soft skills trainings provided by our  specialists;
·          Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.
·          Friendly, fun and young team.

How to apply?
Apply for this job by sending an email to or contact us at 021/3012303 for more details.

Company description

We are a Brazilian company with over 30 years of experience in delivering IT services worldwide, ranging from IT infrastructure outsourcing to software application development. We have a direct presence in 39 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
We’ve been on the Romanian market for 12 years, and since then we have gathered a team of over 1400 colleagues in our offices in Bucharest, Sibiu and Targu Mures.
Our “big enough, yet small enough” approach makes us open, flexible, responsive and agile, and these are the traits we look for in our people as well.
We believe that happy employees equals happy customers, so we put the smile at the core of our culture, our everyday challenges and our interactions with colleagues and clients. Our hobbies and passions spice up our working environment and keep us positive and productive.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! We have the perfect terrace for it.
Learn more about us on and join us on